Job Description

Our client, a leading commercial bank in Kenya, is seeking to hire a Divisional Head, Retail Banking. Reporting to the Executive Director, the Divisional Head shall provide overall direction and supervision of the Bank's Retail Banking Division, formulating and reviewing strategies for the Retail Business for the short, medium and long term in line with the Bank's group plan.

He/she will leverage their strategic orientation, product expertise, and leadership skills to determine and establish targets for Retail Banking bank-wide by products, regions and branches, manage and maintain existing customer relationships and develop new ones in conjunction with the Commercial Banking and Institutional Banking Division, and define and implement Retail Banking's marketing and sales strategies. They will oversee the development of Retail Banking products and services, determine, establish, approve and supervise the business plans, scope and activity size of Product Heads and their teams, coordinate the group's activities for efficient collaboration with other Divisions, Commercial Banking and Institutional Banking, monitor and report on bank-wide performance of all Retail product offerings, and develop a customer management framework including customer insight-driven marketing. This is a significant career opportunity for the right candidate, positioned at the helm of the Bank's Retail Banking Division.

Reporting Relationships

Reports To: Executive Director

Direct Reports:

• Product Heads, Retail Banking

Key Internal Relationships:

• Commercial Banking Division
• Institutional Banking Division

Key External Relationships:

• Regulatory bodies

Job Responsibilities

Strategic Planning and Direction

• Formulate and review strategies for Retail Banking Business for the short, medium and long term in line with the Bank's group plan.
• Determine, establish and agree the targets for Retail Banking bank-wide by products, regions and branches.
• Formulation and implementation of Retail Banking division's strategy.

Marketing, Sales and Product Development

• Definition of marketing and sales strategies of Retail Banking.
• Development of Retail Banking Products and Services.

Customer Relationship Management

• Management and maintenance of existing customer relationships and development of new customer relationships in conjunction with Commercial Banking and Institutional Banking Division.
• Develop a customer management framework including customer insight-driven marketing.

Business Planning and Team Oversight

• Determine, establish, approve and supervise the business plans, scope and activity size (including locations) of Product Heads and their teams to ensure that appropriate strategies are undertaken to achieve targets set for the Division.

Cross-Divisional Coordination

• Coordinate the group's activities for efficient and effective collaboration and smooth workflow with other Divisions, Commercial Banking and Institutional Banking.

Performance Monitoring and Reporting

• Monitor and report on bank-wide performance of all Retail product offerings.

Other Duties

• Perform other duties as may be assigned by the Executive Director

Other Requirements

Academic Qualifications and Certifications

• A good first degree in any discipline from a recognized institution.
• A relevant Master's degree is an advantage.
• A recognized professional certification will be an added advantage.

Experience Requirements

• Minimum of 14 years' experience in a bank.
• At least 3 years in a management role in Retail Banking.

Required Knowledge, Skills & Abilities

• Excellent customer relationship development / management
• Strong strategic orientation
• Advanced selling skills
• Knowledge and understanding of the Kenyan Retail market
• Basic Banking Operations (Domestic & International Operations)
• Product knowledge
• Environmental / industry analysis
• Documentation

Supervisory Skills

• Leadership / influencing
• Team building / conflict management
• Organization & coordination
• General managerial / administration

Generic Skills

• Interpersonal skills
• Computer appreciation / data entry (word-processing / spreadsheet / graphics)
• TQM (Total Quality Management)

Job Description

Our client, a leading commercial bank, is seeking to hire a Head of Legal & Company Secretary. Reporting to the Managing Director, they provide legal counsel and oversight to the Bank and its subsidiaries across contracts, litigation and dispute resolution, credit and employment matters, and the company secretarial function.

The Head of Legal & Company Secretary will oversee regulatory compliance and governance, advising the Board and senior management on inspections, rule changes, and investigations while developing the frameworks and tracking mechanisms needed to manage regulatory and reputational risk across the Bank. The role carries responsibility for coordinating Board meetings, ensuring timely reporting on Board deliverables, and driving the Bank toward a top-tier governance rating, alongside leading a team of Legal Officers.

This is a senior leadership opportunity for an experienced legal and governance professional, with a minimum of 12 years' post-qualification experience in legal roles within Financial Services ; at least 8 within Banking and 5 at senior management level, to shape the legal and governance agenda of a major banking institution.

Job Responsibilities

Regulatory Compliance Oversight

• Oversee and ensure the effectiveness of the Bank's regulatory compliance function.
• Provide compliance management information to the Board and senior management.
• Provide compliance advice and regulatory guidance to senior management and heads of department in relation to inspections, interpretation of rules, rule changes, and investigations.
• Develop and implement a regulatory framework and tracking mechanism for identifying regulatory risks in a timely manner.
• Maintain detailed knowledge of relevant Bank rulebooks and manuals.

Reputational Risk Management

• Develop policies, processes, and procedures for managing reputational risks within the Bank.
• Monitor, analyse, and report all reputational risk incidences and the Bank's perception among stakeholders to determine root causes and consequences.
• Ensure prompt and appropriate corrective measures are taken in the event of any adverse reputational risk.
• Achieve a Top 2 governance rating for the Bank in GSE/SEC and similar assessments.

Company Secretarial and Board Governance

• Coordinate Board meetings and ensure timely reporting on Board deliverables and matters arising.
• Maintain and improve service ranking for the Company Secretariat function as measured by the Board and EXCO.

Corporate Image and Market Research

• Conduct periodic qualitative and quantitative market research and analysis on the Bank's corporate image.

General Duties

• Perform other duties as assigned by the Board

Other Requirements

Academic Qualifications and Certifications

• A good first degree in Law (LLB, BL).

Experience Requirements

• A minimum of 12 years post-qualification experience in Legal within the Financial Services industry.
• At least 8 of those years must have been within the Banking sector.
• At least 5 years must have been at a senior management level.

Key Technical Skills

• Knowledge and understanding of banking operations, both international and domestic.
• Legal financial planning.
• Policy development and management capabilities.
• Legal documentation.
• Legal advice.
• Litigation.

Leadership Competencies

• Leadership and influencing.
• Team building and conflict management.
• Organization and coordination.
• General managerial and administrative capability.
• Coaching.
• Interpersonal skills.
• Initiative.
• Entrepreneurship and taking ownership.
• Analytical skills and problem solving.
• Self-management.

Job Description

Our client, a leading commercial bank in Kenya, is seeking to hire a Head of Islamic Banking. Reporting to the Director of Retail Banking, the Head of Islamic Banking shall provide strategic leadership over the Bank's Islamic ("Amanah") banking business, driving balance sheet growth, revenue expansion, and market penetration while ensuring the delivery of Shari'ah-compliant financial solutions.

He/she will leverage their business development experience, product expertise, and leadership skills to grow the Islamic Banking client and revenue base, acquire and deepen long-term relationships with Shari'ah banking clientele, and act as the primary point of contact for key Islamic Banking clients. They will drive product innovation, oversee credit and operational risk within the department, manage budgets and sales initiatives, and build strong relationships with regulators, the Shari'ah Board, and other stakeholders, while coaching and mentoring a team of relationship managers, credit analysts, and compliance staff to deliver excellent customer experience. This is a significant career opportunity for the right candidate, positioned at the helm of a growing Islamic Banking function based at the Bank's Head Office in Kenya.

Reporting Relationships

Reports To: Director, Retail Banking

Direct Reports:

• Senior Manager, Islamic Banking Sales
• Manager, Shari'ah Audit and Compliance
• Islamic Banking Credit Analyst
• Senior Relationship Managers – Islamic Banking
• Relationship Managers – Islamic Banking

Key Internal Relationships:

• Managing Director
• Business Divisions
• Support Divisions
• Bank Staff

Key External Relationships:

• Shari'ah Auditors
• Bank Auditors
• Shari'ah Board
• Regulatory Authorities
• Bank Vendors/Partners
• Bank Customers

Job Responsibilities

Strategic Leadership and Business Growth

• Offer strategic leadership and direction of the Bank's Amanah business in line with the Bank's overall strategic intentions and business plans.
• Grow the Islamic Banking client and revenue base through the formulation and marketing of appropriate Shari'ah-compliant financial solutions.
• Forecast, plan, implement, and monitor all Islamic Banking sales initiatives, manage expenditure within the set budget, and proactively address variances between budget and actual performance.

Client Relationship Management

• Proactively lead the acquisition and development of long-term client relationships within the market to achieve excellence in customer service and loyalty.
• Act as the primary point of contact for all main Islamic Banking clients, building effective cross-functional relationships within the Department/Bank to deliver effective service.
• Foster strong and robust relationships with all stakeholders of the Bank, including shareholders, customers, regulators, and the community at large.

Product Development and Innovation

• Ensure regular product innovation and delivery to the market to meet customer needs on a timely basis.
• Develop initiatives aimed at cost minimization within the department that also increase customer convenience and service standards.

Risk and Operations Management

• Oversee product and transactions management, incident management, problem management, change management, customer service management, and operational risk management within the department.
• Ensure credit risk management is maintained and the book at risk is kept at acceptable levels.
• Establish a management and communications structure with respective teams to ensure operational actions are executed at all times.

Reporting and Governance

• Ensure timely and accurate reporting for the Islamic Banking business.

Team Leadership and People Management

• Coach and mentor the team, adopting best practices in people and performance management in line with HR policies, with the aim of developing a high-performing team.

Key Performance Indicators

• Asset growth
• Quality and growth of Liabilities
• Quality of loan Book
• Insurance Business
• Customer Experience Scores
• Staff Engagement Scores

Other Requirements

Academic Qualifications and Certifications

• Bachelor's degree in Commerce, Business, Economics, or any other business-related field from a recognized institution. (Essential)
• An MBA qualification will be an added advantage. (Desirable)
• A professional qualification in Banking and Credit Management will be an added advantage. (Desirable)

Experience Requirements

• At least 10 years' experience in business development within the banking sector/financial industry.
• At least 5 years' experience in a management position, preferably within an Islamic Banking sales environment.
• Technical expertise and knowledge of bank products.
• Experience in service/relationship management.

Key Technical Skills

• Technical expertise and knowledge of bank products
• Experience in service/relationship management
• Project Management skills
• Excellent analytical & report writing skills

Leadership Competencies

• Excellent leadership, interpersonal & team management skills
• Customer focused — striking a solid balance between external and internal customer orientation

Job Description

Our client, a commercial bank licensed by the Central Bank of Kenya, seeks to hire a seasoned Relationship Manager Corporate Banking. The purpose of the role is to build and manage rapport with corporate clients so as to ensure optimum customer acquisition, retention and income generation from sales of all appropriate Assets, Liability, Trade finance and Cash management products of the Bank.

Reports To: Head of Enterprise Banking

Directs Reports: Senior Relationship Officer and Relationship Officer

Job Responsibilities

• Corporate balance sheet growth on assets, liabilities and off-balance sheet exposures.
• Increase in level of products and services consumed by corporates and spear heading increase in bank relationship across the corporate supply chain through other business departments of the bank.
• Grow trade finance and regional business with focus on importers/exporters and development of synergies with BOA Group entities internationally
• Management of the corporate credit portfolio quality and maintaining it within risk thresholds of the Bank.
• Management and achievement of profitability and productivity ratios for the corporate portfolio.
• To manage the development of prudently priced assets, cost-effective long-term liability with reputable companies and organizations to ensure Bank’s maximum profitability.
• To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors.
• Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
• Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
• Cultivate good rapport with corporate clients and ensure, the bank becomes the choice for their investment and banking.
• Maintaining relationship with international partners ranging from Direct Foreign Investors to Correspondent banks
• Staff management and development, including motivation and succession planning.
• Directly responsible for the performance of the assigned portfolio.
• Sustainability of the portfolio with managed risk levels & consistent quality.
• Maintain a high standard of operational control including adherence to Risk
• Management and Compliance guidelines.
• Ensure compliance to Know Your Customer (KYC) and Anti Money laundering (AML) requirements in all dealings with existing and potential customers

KPIs:

• Growth of the overall portfolio of the Business Centres in terms of Assets, Liabilities and Corporates accounts.
• Ensures sustained growth of non-funded income while managing overall cost of funds of the assigned portfolio
• Management and achievement of profitability and productivity ratios for the corporate portfolio.
• Growth of the trade finance and regional business volumes
• Management of the corporate credit portfolio quality within risk thresholds of the Bank.
• Team’s Learning & Growth measured by attainment of at least 90% in all assessments undertaken

Other Requirements

• University Degree in a business-related field. An MBA will be an added advantage.
• Minimum 7 years general banking experience with at least 3 years’ experience in Corporate Relationship Management.
• Must have experience in Credit Analysis & Administration, Sales, Relationship Management
• Experience in structured trade finance, syndication and project financing will be an added advantage.
• Leadership - provides leadership and strategic oversight to the RO or SRO to ensure proper management of the portfolio
• Communication Skills (Verbal & Written) and Presentation skills – ability to articulate clearly and intentionally to various stakeholders in relation to the banks ambitions
• Stakeholder Management – demonstrate interpersonal skills in the identification, analysis, and planning of actions to communicate with, negotiate with and influence various stakeholders
• Adaptability - Ability to adapt quickly to new and diverse environments including working with people from diverse cultural backgrounds.
• Emotional Intelligence – the ability to understand and manage own emotions, team, and various stakeholders including managing conflict.
• Analytical Skills - ability to deconstruct information/critical thinking, to draw conclusions for problem analysis, resolution and decision making.