Recruitment Career Opportunities
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Our Job vacancies
Chief Commercial Officer
Job Description
Our client, a leading commercial bank licensed by the Central Bank of Kenya, is seeking to hire a Chief Commercial Officer. The Chief Commercial Officer (CCO) is responsible for driving enterprise-wide revenue growth, market expansion, and customer acquisition across priority segments including Financial Services, Faith-Based Organizations & NGOs, Public Sector, and Education. The role provides strategic leadership in developing and executing the Bank’s commercial strategy, ensuring delivery of sustainable balance sheet growth, portfolio quality, and profitability while aligning with the Bank’s 5-year transformation agenda.
The CCO ensures the Bank achieves market leadership through customer-centric solutions, sector-tailored propositions, strong sales discipline, and digitally enabled distribution channels.
Role holder should be commercially astute, market-facing executives capable of translating strategy into measurable growth outcomes. They must possess strong business judgment, relationship -capital, sector insight, and execution discipline to position the Bank as a leading financial partner across priority economic sectors.
Reports to: The Managing Director & CEO
Supervises:
-
Head of Financial Services
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Head of Faith-Based Organizations & NGOs
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Head of Public Sector
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Head of Education Sector
Job Responsibilities
Commercial Strategy & Growth
- Develop and implement the Bank’s integrated commercial strategy aligned to the corporate strategic plan.
- Drive market share growth across priority sectors and geographic markets.
- Identify new sector opportunities, partnerships, and ecosystems.
Revenue & Profitability Management
- Deliver sustainable growth in loans, deposits, fee income, and non-interest revenue.
- Optimize risk-adjusted returns across commercial portfolios.
- Drive cross-selling and wallet share expansion.
Sector-Focused Value Proposition
- Design tailored banking propositions for each priority segment.
- Ensure product innovation aligned with sector needs.
- Strengthen sector intelligence and market insights.
Customer Experience Leadership
- Champion customer-centric culture across commercial teams.
- Ensure delivery of differentiated service standards.
- Drive NPS, retention, and relationship deepening.
Digital Commercialization
- Collaborate with Digital & Innovation teams to expand digital acquisition channels
- Scale digital onboarding, lending, and transactional solutions.
- Embed data analytics in sales strategy and decision-making.
Risk & Portfolio Quality
- Ensure disciplined credit origination and portfolio monitoring.
- Partner with Risk and Credit teams to maintain portfolio health.
- Balance growth with compliance and prudential standards.
Leadership & Capability Building
- Build high-performing commercial teams.
- Strengthen sales discipline, pipeline management, and accountability.
- Develop leadership bench strength and succession pipelines.
Other Requirements
- Bachelor’s Degree in Business, Finance, Banking, or related discipline
- Master’s Degree in Business Administration, Finance, Economics, or related field (desirable)
- Professional banking or finance certification (e.g., CPA, CFA, ACCA, AKIB or equivalent) is highly desirable
- Executive leadership or strategy certification is an added advantage
- Minimum 15 years’ banking experience, with at least; 8 years in senior leadership roles and 5 years leading commercial/business banking functions
- Proven track record in revenue growth and market expansion
- Demonstrated success managing large commercial portfolios
- Experience driving transformation or scaling growth in a financial institution
- Strong exposure to multiple sectors (public sector, NGOs, institutions, corporates, etc.)
Senior Manager, IT Infrastructure
Job Description
Our client, Commercial International Bank (CIB) Kenya, seeks to hire Senior Manager, IT Infrastructure to lead all Data Centers, Infrastructure, Network and Service Desk teams to deliver high quality products and services in line with business requirements and bank strategy, ensuring their availability, performance and competency to maintain high level of customer expectations, systems operation and business continuity.
Reports to: Head of IT & Projects
Supervises:
- IT Infrastructure Officers
- Network Officers
- System Administrators
- Database Administrators
- Service Desk Officers
Job Responsibilities
Financial
- Lead the strategy, implementation and ongoing operation of different infrastructure layers (including Data Centre, Network, Database, Storage, Platforms, Collaboration and Data Protection solutions), keep the bank systems available, stable and with high performance.
- Participate in the development of the IT strategy in line with Business strategy to ensure vertical and horizontal integration with other interfacing initiatives and departments across the bank.
- Communicate effectively at all levels of the bank organization, to explain complex technical issues in business terms and to explain business needs to technical people to ensure alignment across all.
- Contribute to the preparation of the IT budget and Manage annual OpEx and CapEx Infrastructure portfolio budgets, and keep track of the expenses, and conduct quarter reviews to optimize cost efficiency and cost control.
Customer
- Review and approve all changes requested in the Change Advisory Board to keep a controlled and auditable change management process.
- Manage the effective achievement of Infrastructure department objectives by setting individual targets, developing and motivating staff, providing of formal and informal feedback and appraisal in order to maximize subordinate and department performance
- Participate, contribute and oversee IT and Business projects from Infrastructure & Network perspectives to ensure deliverables are fulfilled and according to defined KPIs such as Time, Quality and Cost.
- Work with vendors to get updated with technology roadmaps, market trends and new products to optimize the ROI/TCO of new and current implementations.
- Participate in the development of the IT policies, processes and procedures to ensure all relevant procedural/legislative requirements are fulfilled.
- Ensure awareness of Corporate and Operational risks that might impact IT Infrastructure Services and direct different teams to promptly report and mitigate any identified risks.
- Ensure compliance with all relevant CBK regulations, banking laws, AML regulations and internal Bank policies and code of conduct in order to maintain Bank’s sound legal position and mitigate any potential risks
Internal Business Process
- Manage the day-to-day operations of department providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards
- Liaise with internal and external parties at the appropriate levels to ensure smooth flow of interactions
- Establishing of good coaching and mentoring practices, providing guidance and encouraging teamwork and engagement.
- Ensure high skill levels for all the technical teams, actively encourage a learning culture, ensuring appropriate training is in place to ensure the competency of the team.
- Ensure professional work environment in order to achieve commitment, discipline and with high morale.
Functional responsibilities
- Get Involved in the analysis of plans, designs and implementations of Infrastructure & network projects in accordance with Bank’s requirements.
- Reviews IT infrastructure & Network policies regularly to ensure compliance with guidelines
- Participate in building a network and infrastructure architectural framework that is applicable throughout the organization.
- Evaluation and selection of new networking technology to support new products and services for the Bank.
- Supports in the supervision the work of personnel and /or contractors assigned to the department, in terms of network equipment and software installation, systems support and maintenance and organizes prompt network support by assigning the available technical resources while exercising quality assurance functions
- Analyze, develop, and propose strategies that will help the organization be more effective, competitive, or otherwise achieve its goals
- Primary technical on - call resource for hosting operations infrastructure.
- Ensure completion of controlled upgrades / fixes to the infrastructure
- Review and make recommendations for improvements to current infrastructure and solutions
- Serve as a technical consultant on internal IT projects to ensure technology strategy and standard
- Develop, Maintain and Review SLA’s with external vendors that provide the Bank with solutions and ensure that they can deliver the SLA the Bank has agreed with.
Other Requirements
- Bachelor’s degree in information technology/Computer Science/ Telecommunications
- Master’s degree would be an added advantage.
- Minimum 8 years in IT Infrastructure, Storage or Networks/Communications management
- At least 3 years’ experience in a similar role with a financial institution
- Proven working technical expertise in system design, support or solution architecture
- Proven achievement history in relevant mega Infrastructure optimization and IT modernization projects
- Training and certification in IT Service Management e.g., ITIL, Enterprise Operating System administration e.g. MCSE, Network related certification e.g. CCNA, Security related Certification etc.
- Project Management Skills -PRINCE2, PMP is an added value
Relationship Manager Enterprise Banking
Job Description
Our client, a commercial bank licensed by the Central Bank of Kenya, seeks to hire a seasoned Relationship Manager Enterprise Banking. The purpose of the role is to build and manage rapport with corporate clients so as to ensure optimum customer acquisition, retention and income generation from sales of all appropriate Assets, Liability, Trade finance and Cash management products of the Bank.
Reports To: Head of Enterprise Banking
Directs Reports: Senior Relationship Officer and Relationship Officer
Job Responsibilities
- Corporate balance sheet growth on assets, liabilities and off-balance sheet exposures.
- Increase in level of products and services consumed by corporates and spear heading increase in bank relationship across the corporate supply chain through other business departments of the bank.
- Grow trade finance and regional business with focus on importers/exporters and development of synergies with BOA Group entities internationally
- Management of the corporate credit portfolio quality and maintaining it within risk thresholds of the Bank.
- Management and achievement of profitability and productivity ratios for the corporate portfolio.
- To manage the development of prudently priced assets, cost-effective long-term liability with reputable companies and organizations to ensure Bank’s maximum profitability.
- To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors.
- Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
- Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
- Cultivate good rapport with corporate clients and ensure, the bank becomes the choice for their investment and banking.
- Maintaining relationship with international partners ranging from Direct Foreign Investors to Correspondent banks
- Staff management and development, including motivation and succession planning.
- Directly responsible for the performance of the assigned portfolio.
- Sustainability of the portfolio with managed risk levels & consistent quality.
- Maintain a high standard of operational control including adherence to Risk
- Management and Compliance guidelines.
- Ensure compliance to Know Your Customer (KYC) and Anti Money laundering (AML) requirements in all dealings with existing and potential customers
KPIs:
- Growth of the overall portfolio of the Business Centres in terms of Assets, Liabilities and Corporates accounts.
- Ensures sustained growth of non-funded income while managing overall cost of funds of the assigned portfolio
- Management and achievement of profitability and productivity ratios for the corporate portfolio.
- Growth of the trade finance and regional business volumes
- Management of the corporate credit portfolio quality within risk thresholds of the Bank.
- Team’s Learning & Growth measured by attainment of at least 90% in all assessments undertaken
Other Requirements
- University Degree in a business-related field. An MBA will be an added advantage.
- Minimum 7 years general banking experience with at least 3 years’ experience in Corporate Relationship Management.
- Must have experience in Credit Analysis & Administration, Sales, Relationship Management
- Experience in structured trade finance, syndication and project financing will be an added advantage.
- Leadership - provides leadership and strategic oversight to the RO or SRO to ensure proper management of the portfolio
- Communication Skills (Verbal & Written) and Presentation skills – ability to articulate clearly and intentionally to various stakeholders in relation to the banks ambitions
- Stakeholder Management – demonstrate interpersonal skills in the identification, analysis, and planning of actions to communicate with, negotiate with and influence various stakeholders
- Adaptability - Ability to adapt quickly to new and diverse environments including working with people from diverse cultural backgrounds.
- Emotional Intelligence – the ability to understand and manage own emotions, team, and various stakeholders including managing conflict.
- Analytical Skills - ability to deconstruct information/critical thinking, to draw conclusions for problem analysis, resolution and decision making.
Manager – Information Systems Audit
Job Description
Our client, DIB Bank Kenya Limited, a subsidiary of Dubai Islamic Bank PJSC, seeks to hire a Manager, Information Systems Audit to lead the execution of Information Systems Audits of the Bank’s IT infrastructure. The role is responsible for producing balanced audit reports highlighting risk issues with practical recommendations, tracking IT risks and controls through desk monitoring, and performing routine and non-routine internal audits, investigations, procedures/policies review, project participation and administrative assignments. In addition, evaluation and reporting of assignment results. The Manager will enable the bank to maintain strong IT governance, security, and compliance through rigorous and independent audit oversight.
Job Responsibilities
- Assist the HOD in preparing a comprehensive, long-range Audit Plan covering all audit activities, prioritizing audit assignments based on a risk assessment, and scheduling follow-up activities effectively and efficiently.
- Perform surveys of functions and activities in assigned areas to determine the nature of IT operations and the adequacy of system controls based on risk assessment.
- Develop audit programs to verify and ensure the organization complies with all relevant laws and regulations.
- Keep abreast of changes in relevant laws, regulations, and industry best practices related to technology and information security, and ensure the bank’s technology practices align with these requirements.
- Manage audit resources in individual audit assignments to ensure professional standards are maintained and execute all assigned audit steps within the approved time budget.
- Oversee/conduct technology audits assessing IT infrastructure, systems and processes, information security, data governance, and technology risk management. Examine and identify areas for improvement and determine the adequacy of the system of controls.
- Evaluate and identify potential risks and vulnerabilities in the bank’s technology environment and provide recommendations to mitigate these risks.
- Review work performed and verify deliverables to ensure audit objectives are achieved, and complete audit documentation as per the IA methodology.
- Oversee preparation, review, and presentation of clear, concise, and insightful audit reports to senior management.
- Coordinate with other audit executives to provide technology support to all integrated audits.
- Maintain positive relationships with key stakeholders.
- Track the implementation of audit recommendations, follow up with the auditee to get an update on the audit action plan, and appraise the adequacy of corrective actions taken to mitigate the risks.
- Lead, coach, and develop audit team members assigned to technology-related audits to enhance their competencies and productivity.
- Assist the Head of Internal Audit with the coordination of external audits and regulatory inspections related to the Bank’s information and technology systems.
- Participate in special investigations, ad hoc projects, and support broader internal audit initiatives as needed.
- Provide input for the revision of audit programs/review approaches to achieve specific objectives in a more effective/efficient manner.
- Maintain quality in carrying out audit assignments to ensure performance of all audits at a high level of efficiency and effectiveness.
- Cultivate a culture of learning and development; seek coaching and mentoring from team members to enhance skills and capabilities.
- Drive the creation of excellence and a high-performance organizational culture by embedding learning and creativity, to incorporate agility to accelerate transformation.
- Advise management on new developments that affect the IT portfolio/controls and provide solutions proactively. Communicate complex technical audit concepts clearly and concisely to non-technical stakeholders.
- Leverage technology solutions, including AI, and foster innovation to enhance GIA efficiency and effectiveness.
- Perform work in accordance with the Internal Audit Charter, consistent with the Global Internal Audit Standards (GIAS).
- All the above accountabilities include, but are not limited to, any additional/new tasks or responsibilities the Line Manager assigns.
Scope of the Job – Responsibility for Managing
Financial : Impact of results from the audits relates to departmental budget, cost reduction of IT operations, revenue maximisation opportunities identified, and reduced staff costs.
Non-Financial : Review the outputs represented by audit work papers, detailing tests performed, results and conclusions about the adequacy and effectiveness of controls of specific areas under examination. Audit findings are to be evidenced by audit points and summaries.
Other Requirements
- Graduate in an IT-related field, including Computer Science, with a Professional Certificate such as CISA, CGEIT, CISSP, CIA, or equivalent.
- Minimum of 7 years of experience in Information Systems Audit, preferably with at least 3 years in a banking environment.
- Strong knowledge of IT general and application controls, IT infrastructure, information security, and banking operations/products and processes.
- Experience with audit management software and data analytics tools is an advantage.
Job Complexity / Judgment
- Ability to review and analyse the results arising from assignment planning, testing performed, and identifying the cause of system failures, potential effects, and the action necessary to remedy situations.
- Ability to manage and ensure that engagements are performed in a systematic, disciplined manner and with due professional care and efficiency within the defined time frame.
- Ability to provide input/suggestions for amendments to the audit approach/programs.
- Ability to identify and define audit issues and recommend effective remediation actions.
- Strong leadership, interpersonal, and communication skills with the ability to engage effectively with diverse teams and stakeholders.
- Ability to provide audit recommendations to improve controls and reduce costs, provisions, and operational losses. Performing work more efficiently to reduce departmental costs and effectively to produce quality deliverables.
- Ability to mentor and develop junior auditors effectively.
Key Skills & Competencies:
Behavioral:
- Think & Act Customer, Business & Strategic Acumen, Ownership & Accountability, Change & Innovation Agility, Proactive and Collaborative, and a Digital Mindset.
Core Technical (Knowledge and Skills):
- Principles of IT general and Application Controls.
- Bank’s IT Infrastructure.
- Information System Auditing.
- Information Security.
- Bank Operations/products and processes.
Sharia:
- Fundamentals of Islamic Banking and Islamic Banking Products.