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Assistant General Manager - Resort
Job Description
A 3-Star Beach Resort Hotel in Bamburi, Mombasa County is looking for Assistant General Manager. He / She will be assisting the Hotel’s General Manager in all aspects of operations at the hotel, day-to-day staff management and guests, thereby responsible for managing the Hotel’s management team and overall hotel targets to deliver an excellent Guest experience.
Job Responsibilities
- Ensuring highest standards of professional service to customers/guests.
- Designing and developing day-to-day operational strategies and functions of the hotel to ensure total guest satisfaction.
- Ensuring that the annual budget approved by the Management is met through increased revenue, cost control measures and setting of targets to the staff.
- Ensuring the hotel capacity is at 100% by closely monitoring the hotels business reports on a daily basis and take decisions accordingly.
- Maintaining and managing the hotel equipment, infrastructure, inventories, and other facilities efficiently and advising the Directors and Management on the same.
- Ensuring optimal staffing, maintaining updated staff records and staff discipline, motivating and mentoring the hotel staff.
- Ensuring full compliance to the hotel operating controls, policies, procedures and service standards.
- Handling customers’ complaints, and oversee the service recovery procedures.
- Managing on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Maximizing room yield and the hotel revenue through innovative sales practices and yield management programs.
- Liaising with the external stakeholders.
- Ensuring the Gym and swimming pool are in order and the equipment are well and running.
- Preparing monthly financial report for the Directors and Management.
Other Requirements
- Must have a Bachelor or Diploma in Hospitality Management.
- Diploma or Certificate in Business field is desirable, especially in Business Management or Administration, Human Resource Management, Sales & Marketing.
- Minimum 5 years’ experience as an Assistant General Manager or Senior Supervisor in a three-star hotel and above.
- Strong general management, staff management and demonstrated leadership skills.
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong report writing skills.